Wednesday, September 23, 2009

Reserved??

A couple of weeks ago I made the most of the beautiful 32 degree weather and took the ferry over to Manly for some lunch and a beer or two. It was a truly good day that was spoiled by one nasty incident I feel I should comment upon. Basically there is a "Bavarian Beer Cafe" at the wharf in Manly. We walked in an found an empty table and I plonked my way over to the bar to get a couple of drinks. Why we were enjoying our beer (I had a Paulaner Pils) a waiter type put a reserved sign on our table. Five minute later a manager type came and told us we had to move into the bar area as the table had been reserved. The table was not even in a great location with views or anything and there were several empty tables around as well. We were planning on having lunch there, but quickly changed our minds! I tried to explain the situation to the manager, but he wasn't budging on his position. As we refused to go inside he said our other option was to leave (we had half full beers at this stage) and that he would give us 2 minutes to finish our beer. So not only were we shocked by the rudeness of the staff, but also being encouraged to consume our drinks irresponsibly. I am not the first person to experience poor service at this establishment (click on the link to the Bavarian Beer Cafe above), but this really pissed me off. I urge all readers to boycott these pseudo German chain bars trading as Bavarian Beer Cafes. You as consumers deserve better.

BTW - I am way to lazy to maintain this blog with any frequency. I hope my excellent Google rankings work their way into their bottom line and new a new customer friendly establishment opens in this location in the future.

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3 Comments:

Anonymous Anonymous said...

I think the establishment was right to refuse you. They probably heard your shire accent and wanted you out.....

September 23, 2009 at 1:54 PM  
Blogger Tim said...

I should reiterate that I wasn't refused nor forced to leave.

September 23, 2009 at 2:08 PM  
Blogger Beer Blokes said...

As a restaurant manager, there is a simple rule. If the table has no RESERVED sign, it's not reserved. If I SHOULD HAVE reserved it, and didn't, then I apologise, I ask nicely if you wouldn't mind moving and I offer a drink to thank you for your understanding. It's not rocket surgery.

What were you doing in Manly in the first place!?!

Cheers
Prof

September 23, 2009 at 3:29 PM  

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